At CodeCrafted Games, we are committed to ensuring a great gaming experience for all our customers. If you are not fully satisfied with your purchase, our refund policy is as follows:
If you cancel your computer game order within 7 days of purchase and the game has not been opened or downloaded, you are eligible for a full refund.
Cancellations made 3 to 6 days after purchase are eligible for a 50% refund, provided the game remains unopened or unused.
Cancellations made more than 6 days after purchase or if the game has been opened, activated, or downloaded are non-refundable.
Digital game purchases are non-refundable once the download or activation code has been used, unless there is a technical issue preventing the game from functioning properly.
If you experience a technical issue, please contact us within 5 days of purchase for assistance or potential resolution.
If you receive a defective or damaged physical copy of a computer game, please contact us within 7 days of receiving the game. We will offer either a replacement or a full refund depending on the situation.
Pre-ordered computer games are eligible for a full refund if the cancellation is made at least 7 days before the official release date.
Cancellations made within 7 days of the release date are non-refundable, but store credit or exchanges may be offered in certain situations.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. We are here to ensure that your gaming experience is enjoyable and hassle-free.
Thank you for choosing CodeCrafted Games!